Caring for You, Every Step of the Way – From 18 Years an Up – Schedule Your Visit Now!
Effective date: 1st October 2025
Thank you for choosing Synergy Family Care. We respect your privacy and are committed to protecting your personal information and health data. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices and rights you have with respect to that information. It covers our telehealth and in-home services, including cash-pay telehealth, chronic and acute care, wellness coaching, and any associated online tools (the services).
If you are a patient receiving clinical care, please also review our separate Notice of Privacy Practices, which describes how we use and disclose your protected health information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Synergy Family Care (we, us, our) provides clinical services to patients located in Florida through telehealth. This privacy policy applies to personal information we collect when you:
This Policy does not replace any state or federal rights you have under HIPAA, Florida law, or other applicable rules. Where the terms in this Policy conflict with those laws, the laws govern.
Personal Information: Any information that can identify you directly or indirectly, such as name or contact details.
Protected Health Information (PHI): Individually identifiable health information created or received by a covered health care provider that relates to past, present, or future health, treatment, or payment. PHI is subject to HIPAA and is described in our Notice of Privacy Practices.
Business Associate: A third party that performs services for us that require access to PHI and has signed a Business Associate Agreement.
We collect several types of information to provide quality care and manage our services. The categories below describe the kinds of information we collect and examples of what each category includes.
Laboratory and imaging results from partner labs.
Pharmacy data when prescriptions are sent electronically.
Public sources or authorized third parties (e.g., emergency contacts, family members when you authorize us to share information).
We use information to deliver and improve clinical care and manage our services. The main uses include:
To provide, coordinate, and manage healthcare and telehealth services, including diagnosis, prescriptions, test ordering, and follow-up care.
To process payments, manage billing, and maintain records for cash-pay telehealth services.
To support our business operations, quality improvement, training, credentialing, and compliance.
Send appointment reminders, clinical instructions, results, and information about changes to services.
To detect and prevent unauthorized access or fraud.
To meet legal obligations, respond to subpoenas, and manage public health reporting.
We may also use aggregated, de-identified data for research, quality improvement, or analytics. De-identified information cannot be used to identify you and is not treated as PHI.
When applicable (for non-HIPAA personal information), we rely on the following legal bases to process your data:
To provide requested healthcare services and fulfill our agreements with you.
For certain communications or marketing where you give explicit consent.
To comply with laws and lawful requests.
For administrative operations, safety, security, and fraud prevention, balanced with your privacy rights.
For PHI, processing is governed by HIPAA and state health privacy laws.
We may share your information in the following ways and only as permitted by law.
We share PHI with clinicians, pharmacists, labs, and others involved in your care to coordinate treatment and ensure continuity of care.
We use vendors to support scheduling, telehealth platform services, payment processing, analytics, and other operational needs. These vendors may have access to PHI or personal information only to perform services for us and must sign Business Associate Agreements when required by HIPAA.
We disclose information as required by law, including mandatory public health reporting, law enforcement requests, or court orders.
We will obtain written authorization before using or disclosing your health information for purposes not described here, including most marketing activities and sale of PHI, where required by law.
Emergencies and Safety
When necessary to prevent or lessen a serious threat to health or safety, we may disclose information to appropriate persons or authorities.
Telehealth appointments involve audio, video, and digital communications. When you use telehealth with us:
For more information about telehealth privacy and best practices, see guidance from the HHS telehealth resource.
We use cookies and similar technologies to operate the website, provide a better user experience, and analyze site usage. Cookies may be necessary for login and security, while analytics cookies help us improve the site.
You can set your browser to refuse cookies, but parts of our site or portal may not function properly without them. We do not use cookies to collect your medical information, and we do not sell information collected through cookies.
We use administrative, technical, and physical safeguards to protect information, including encryption for data in transit and at rest, secure hosting, regular security assessments, and access controls. We require vendors to implement appropriate security measures and enter into data protection agreements.
Despite safeguards, no system is perfectly secure. If a breach affecting your unsecured PHI occurs, we will follow HIPAA and state breach notification requirements, notify affected individuals, and take steps to mitigate harm. We maintain policies and training programs to prevent unauthorized access to information.
We retain personal information and PHI as long as necessary for treatment, payment, healthcare operations, legal compliance, and as required by Florida law. Retention periods depend on record type; clinical records are generally retained for a minimum number of years as required by law. After retention periods end, we securely dispose of or de-identify records.
Depending on the information involved and applicable law, you may have the following rights:
Request a copy of your health record or other personal information we hold.
Ask to correct inaccurate or incomplete health information.
Request a list of certain disclosures of your PHI.
Request limits on how we use or disclose your PHI for treatment, payment, or operations (we are not required to agree to all requests).
Request we communicate via an alternate phone number, address, or portal.
Withdraw consent previously provided for certain uses, subject to legal restrictions.
Right to Opt-out of Marketing
To exercise any right, contact us using the information below. We will respond within the timeframes required by law.
Our services are intended for individuals age 18 and older. If you are a parent or guardian of someone under 18, please note that state law may provide you with rights to access your child’s medical records. For patients under 18, we require consent from a parent or legal guardian for treatment when applicable.
We do not knowingly collect personal information from under 18. If we discover such data was collected, we will delete it in accordance with applicable law.
Our services are primarily provided in the United States. If we transfer personal data outside the U.S., we will take steps to ensure adequate safeguards are in place, such as contractual protections or reliance on legal frameworks that permit secure transfers.
Our website or communications may contain links to third-party sites. Those sites have their own privacy policies, and we are not responsible for their practices. We encourage you to read their privacy notices before sharing information.
If we discover a breach of unsecured PHI or other personal data that creates a significant risk of harm, we will notify affected individuals, the U.S. Department of Health and Human Services, and other authorities as required by HIPAA and state law. Notifications will include information about the incident and steps you can take to protect yourself.
We may send appointment reminders, health-related information, and administrative messages by email, SMS, or phone. You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly. We do not sell PHI.
If Synergy Family Care is sold, merged, or undergoes a corporate change, personal information may be transferred as part of the transaction. The acquiring entity must honor the commitments described in this Policy or inform you of changes.
For questions, privacy requests, or complaints, please contact us:
Synergy Family Care
Email: info@synergfc.com
Phone: (561) 448-3250
Address: West Palm Beach, FL 33409, USA
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights regarding HIPAA issues. We will not retaliate against you for filing a complaint.
We may update this Privacy Policy from time to time. When we make material changes, we will post the revised Policy with a new effective date and, when appropriate, provide additional notice.
If you are a patient, you will receive a separate Notice of Privacy Practices that explains your rights under HIPAA and how your PHI may be used and disclosed for treatment, payment, and operations. This Policy is supplementary to that Notice.
We maintain disclosures and practices consistent with state telehealth rules and will provide any required links or licensing information on our public website.